Terms of Service

Last Updated: 13th of February 2026

These Terms of Service ("Terms") govern the relationship between Alexander James Pooley of zue.dev ("Provider", "we", "us", or "our") and the client ("Client", "you", or "your"). By engaging our services, paying an invoice, or using our hosting infrastructure, you agree to be bound unconditionally by these Terms.

1. Scope of Services

We provide IT consultation, software engineering, and hosting services as outlined in the specific quote, invoice, or Statement of Work (SOW) provided to you.

• Modifications: We reserve the right to modify, suspend, or discontinue any part of our services at any time, with or without notice, without liability to you.
• Scope Creep: Any requests outside the explicitly documented SOW will be billed at our standard hourly rate of £50 GBP. We reserve the right to refuse additional work.

2. Fees, Billing, and Non-Payment

• Non-Refundable: All payments are strictly non-refundable unless expressly stated otherwise in writing.
• Payment Terms: Invoices are due upon receipt.
• Late Penalties: We reserve the right to charge a late fee of 5% (FIVE PERCENT) per month on any outstanding balances.
• Right to Suspend: If your account falls into arrears, we maintain the absolute right to suspend all services—including taking offline any hosted websites or applications and withholding code—until payment is made in full. We are not liable for any lost revenue or data during this suspension.

3. Intellectual Property (IP) Rights

• Retained Ownership: Provider retains full and exclusive ownership of all underlying code, methodologies, libraries, templates, and intellectual property developed or utilized during the project.
• License Granted: Upon full, cleared payment, you are granted a non-exclusive, non-transferable license to use the final delivered software/system for its intended business purpose.
• No Source Code Transfer: Unless explicitly agreed upon in writing for an additional fee, we do not transfer copyright or the raw source code of proprietary components to the Client.

4. Hosting, Maintenance, and Data

• No Uptime Guarantee: While we strive for reliability, hosting services are provided strictly on an "as-is" and "as-available" basis. We do not guarantee 100% uptime.
• Client Responsibility for Backups: You are solely responsible for maintaining independent backups of your data. We are not liable for any data loss, corruption, or breaches, regardless of the cause.
• Acceptable Use Policy (AUP): We reserve the right to immediately terminate your hosting without notice or refund if your site is used for illegal activities, spam, resource abuse, or violates any laws.

5. Disclaimer of Warranties

All services are provided "AS IS". To the maximum extent permitted by law, Provider disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the software or hosting will be error-free, secure, or uninterrupted.

6. Limitation of Liability

• Maximum Liability: Under no circumstances shall Provider’s total liability for any claim arising out of or relating to these Terms or our services exceed the total amount you paid to us in the three (3) months immediately preceding the event giving rise to the claim.
• No Consequential Damages: We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, or business interruption, even if we were advised of the possibility of such damages.

7. Indemnification

You agree to indemnify, defend, and hold harmless Provider from any claims, damages, liabilities, costs, and expenses (including legal fees) arising from your use of our services, your violation of these Terms, or your infringement of any third-party rights.

8. Termination

• Termination by Provider: We reserve the right to terminate this agreement and your access to any services at any time, for any reason, with immediate effect and without liability.
• Data Deletion: Upon termination by either party, we reserve the right to permanently delete all of your data, code, and files from our servers without further notice.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England, United Kingdom. Any disputes shall be subject to the exclusive jurisdiction of the courts of England, United Kingdom.